Sigh… When will Roger’s “get it”? From both the technical and customer service perspective they simply do not seem to understand the Android market or their customer base.
A few weeks ago I returned my HTC Magic to Rogers under warrantee because it was constantly crashing and freezing. The phone I was given in exchange for my phone was a refurbished one. Naturally, my first thought was, “Oh… a used phone.” I can’t think of any other product I’ve returned under warrantee that was replaced by a used one. Regardless of the OS problems I had with my original phone, it was physically well looked after. Maybe this replacement one was, too, but being given a used phone didn’t leave me with an overly positive experience.
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This is almost becoming farcical…
Google’s Froyo 2.2 OS for Android devices is making its way into the hands of customers, yet Rogers is still forcing their customers to use the now very-out-of-date 1.5 OS.
If you compare Roger’s handling of this to Kobo’s handling of some of their customer complaints it’s like night and day — complete opposites. Kobo has been very responsive, and has committed to a June 28 rollout of a firmware / OS upgrade to address their issues. That’s just two months after their initial rollout.
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We’ve got a few nice new Kobo ereaders in the family now but one of them only lasted 10 days…
After a fall off the couch (about a foot and a half) the screen seems to be gibbled. It’s not cracked, but the eink seems to be somewhat confused about whether it’s on or off — very similar to what would happen to an Etch-a-sketch when the display got all messed up.
UPDATE: June 7, 2010: All taken care of. The reader was replaced under warrantee. 
Google announced a new toolbar add-on a couple of days ago called Sidewiki that allows you to add your own comments to any webpage.
This new feature displays submitted comments in a sidebar next to the actual page. This isn’t an entirely new idea — a similar concept that used PostIt-Note-like overlays was tried several years ago by another company, but met with outrage and ultimately failure.
Of course, this failed attempt was well before the viral adoption of social networking. Today, the concept of group collaboration and multiple minds generating content is accepted and embraced by millions, as is the ability to provide product or service feedback.
The ability to add this feedback directly on any website, however, will be interesting, as disgruntled consumers happily post their frustrations right next to the product or service that is being marketed to others.
To read more, see the official Google Blog post.
A few weeks ago I returned my HTC Magic to Rogers under warrantee because it was constantly crashing and freezing. The phone I was given in exchange for my phone was a refurbished one. Naturally, my first thought was, “Oh… a used phone.” I can’t think of any other product I’ve returned under warrantee that was replaced by a used one. Regardless of the OS problems I had with my original phone, it was physically well looked after. Maybe this replacement one was, too, but being given a used phone didn’t leave me with an overly positive experience.
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