Sigh… When will Roger’s “get it”? From both the technical and customer service perspective they simply do not seem to understand the Android market or their customer base.

A few weeks ago I returned my HTC Magic to Rogers under warrantee because it was constantly crashing and freezing. The phone I was given in exchange for my phone was a refurbished one. Naturally, my first thought was, “Oh… a used phone.” I can’t think of any other product I’ve returned under warrantee that was replaced by a used one. Regardless of the OS problems I had with my original phone, it was physically well looked after. Maybe this replacement one was, too, but being given a used phone didn’t leave me with an overly positive experience.
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This is almost becoming farcical…

Google’s Froyo 2.2 OS for Android devices is making its way into the hands of customers, yet Rogers is still forcing their customers to use the now very-out-of-date 1.5 OS.

If you compare Roger’s handling of this to Kobo’s handling of some of their customer complaints it’s like night and day — complete opposites. Kobo has been very responsive, and has committed to a June 28 rollout of a firmware / OS upgrade to address their issues. That’s just two months after their initial rollout.
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